The business
Apex Realtors is a Houston, TX real estate brokerage. Like most small real estate teams, they live and die by speed-to-lead: the faster an inbound call or web inquiry turns into a booked showing, the more deals they close. But their team was on the phone, in appointments, or off-hours — and every missed call was a missed commission.
The challenge
- Inbound calls frequently went to voicemail after hours and on weekends
- Leads from Zillow, the website, and referrals sat unqualified in the CRM
- Agents spent time on reception instead of closing
- No consistent way to capture, score, and route new opportunities
What TeckAid built
We delivered two connected AI systems:
1. Voice reception service
A natural-sounding voice agent that answers every inbound call in Apex’s brand voice, any time of day. It greets the caller, captures property interest and contact details, answers common questions, and either transfers to an agent or books the appointment.
2. Custom lead-gen agent
A lead-generation agent that ingests inquiries from the website, portals, and calls, qualifies them against Apex’s criteria, scores urgency, and pushes a structured record into the CRM — with a summary and next-step for the assigned agent.
How it fits together
Inbound call / web inquiry
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AI voice reception ──► capture details + book showing
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Lead-gen agent ──► qualify + score + route to CRM
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Agent gets a warm, structured lead in their pipeline
The results
- Every call answered — 24/7 coverage with no voicemail black hole
- Faster response — leads routed to the right agent in minutes, not hours
- More booked showings — qualified inquiries flow straight to the calendar
- Agents focused on closing — reception and triage handled automatically
“TeckAid built us a voice reception service and a custom lead-gen agent. Inbound calls are answered 24/7, leads are qualified and booked straight into our CRM, and our agents finally focus on closing instead of phones.” — Apex Realtors Team
Want the same for your business?
If you take inbound calls or leads and can’t staff a 24/7 front desk, this is exactly what we do. Book a free strategy call and we’ll scope a voice + lead-gen agent for your workflow.